(No, this domain was not just purchased by a squatter. It’s a tale of my trials and tribulations, and ultimately success, with getting a broken fridge fixed.)
Our refrigerator – an LG LFC23760ST model French-door fridge – suddenly lost all power on Monday night. At first I thought the circuit breaker had been tripped, but it was still in the on position when I went to reset it. I flipped it back and forth anyway, to no avail.
I pulled the fridge out and tested the outlet it was plugged into (by plugging a light into it) – it was fine. It’s not a GFCI, so there was nothing to reset there.
I called LG support, which took a long time but finally scheduled a repair company to call me in the next 24 hours to set up an appointment. For this lightning fast service, I had to place a hold on my credit card which would have a late cancellation fee taken out if I cancelled the appointment less than 24 hours beforehand. I was hoping I could find another technician to come before the LG-contracted one, which made me nervous to put the hold on the card. It turns out I needn’t have worried because 1.) no one wants to work on LG refrigerators (a lot of them are subject to a class-action lawsuit about bad compressors and 2.) the one place I found that agreed to take a look at it (only because my problem didn’t sound like a compressor issue) was scheduling appointments several days out.
While waiting for the LG call (that never actually came, btw), I turned to Youtube to see if I could fix it myself. And let me tell you that “white guys explaining how to fiddle with refrigerator bits” is a whole genre. Knowing about the compressor issue, I started watching some videos on how to check that, but I eventually got to videos focused on fridges that suddenly die – no electricity, no lights, nothing.
One red herring that I want to rectify for all the rest of you out there. In the Owner’s Manual and even the technical manual, there is mention of a way to turn the refrigerator OFF (<– they always capitalize it) with an on/off switch. The manuals note that only some models have this switch. And this made sense to me as a possible culprit because my daughter had been opening and closing the freezer right before it conked out – maybe she had hit the switch somehow. But, I want to state for the record that the LG model LFC23760ST does NOT have such a switch. There is no ON/OFF switch.
The problem turned out to be a blown fuse on the circuit board that controls the fridge’s functions. On my model, you have to take off a metal panel on the back to access this board. There’s a fuse on the board that is the first one to be blown usually. You can see exactly what I’m talking about (and how to replace it) in this video. These are glass tube fuses. So, I popped out to the hardware store and picked one up.
Now to install it. I tried removing the old fuse from the connection, but it is fixed in there. So I had to build a little wire bridge from one side of the existing fuse, through the new fuse and back to the other side of the existing fuse. I don’t have a soldering iron, so I attached it only using electrical tape – a less than ideal solution, but I was careful and there’s little chance of interference with other components on the circuit board due to the placement of the fuse. It started right up after I plugged it back in, as if nothing had happened.
I popped the cover back on that circuit board area, took the opportunity to clean behind and underneath the fridge (including dust on the area where the coils are; another possible culprit for symptoms like this), and pushed the fridge back into place.
I felt pretty pleased with myself for having avoided LG $400 flat fee for service with $7 for a pack of fuses and some electrical tape. And, I was able to do all this before everything spoiled in the fridge! I’m going to ride this high all through the weekend. 😉